Frequently Asked Questions

Everything you need to know about your Yesoul journey.

How long does shipping take for my Yesoul fitness equipment?

Orders are typically processed within 1-2 business days. Depending on your location, standard shipping usually takes 5-10 business days for large equipment like spin bikes and treadmills.

What is your return policy for home gym equipment?

We offer a 30-day risk-free trial. If you are not satisfied with your purchase, you can return it within 30 days of delivery for a full refund, provided the item is in its original packaging and condition.

Do Yesoul bikes require a monthly subscription?

While our bikes work perfectly as standalone units, a Yesoul membership provides access to live classes, on-demand workouts, and advanced data tracking to enhance your training experience.

Is assembly difficult for the indoor cycling bikes?

Not at all. Each bike comes with a comprehensive toolkit and a step-by-step assembly guide. Most users find they can complete the setup in approximately 20-30 minutes.

What kind of warranty is included with my purchase?

All Yesoul fitness equipment comes with a standard 12-month warranty covering manufacturing defects and hardware malfunctions to ensure your peace of mind.

Can I connect my own tablet or smartphone to the bike?

Yes, our bikes feature integrated Bluetooth connectivity and adjustable device holders, allowing you to sync with the Yesoul app or use other popular fitness applications while you ride.